Return & Refund Policy
Return & Refund Policy
Last Updated: October 30, 2026
At Flexora, we want you to feel confident in your purchase. If you are not satisfied with your order, we offer a 30-day return window, subject to the conditions below.
1. Return Window
You may request a return within 30 days of receiving your order.
To begin a return, contact our support team at:
Please include your order number and the item you would like to return.
2. Return Eligibility
Returns are subject to the following conditions:
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The return request must be submitted within 30 days of delivery.
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The item must meet our applicable return condition requirements.
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Proof of purchase or an order number may be required.
Condition Requirements: [CONFIRM WHETHER TRIED-ON OR USED KNEE SLEEVES ARE ELIGIBLE, WHETHER ORIGINAL PACKAGING IS REQUIRED, AND ANY HYGIENE-RELATED EXCLUSIONS.]
Any exclusions will be applied only where permitted by law and disclosed appropriately.
3. How to Start a Return
To request a return:
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Email support@flexorasolutions.com within 30 days of receiving your order.
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Include your order number and a brief description of your request.
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Wait for our team to provide return instructions.
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If a physical return is required, send the item to the designated return address provided by our team.
Do not send returns to our business mailing address unless we specifically instruct you to do so.
Return Facility Address: [CONFIRM RETURN DESTINATION WITH FULFILLMENT PROVIDER.]
4. Return Shipping Costs
Customer-initiated return shipping: [CONFIRM WHETHER THE CUSTOMER OR FLEXORA PAYS.]
Returns involving damaged, defective, or incorrect products: [CONFIRM RETURN LABEL PROCEDURE AND WHO PAYS, CONSISTENT WITH APPLICABLE LAW.]
Any applicable return shipping charges will be communicated before the return is completed.
5. Refunds
Once a return is received and inspected, if inspection is required, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.
Refund Processing Time: [CONFIRM NUMBER OF BUSINESS DAYS AFTER APPROVAL.]
Your bank or payment provider may require additional time to post the refund.
6. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an incorrect, damaged, or defective item, contact us at support@flexorasolutions.com as soon as reasonably possible.
Include your order number, a description of the issue, and photographs if available.
We will review the issue and provide an appropriate resolution in accordance with applicable law.
7. Exchanges
Exchange Availability: [CONFIRM WHETHER DIRECT EXCHANGES ARE OFFERED.]
If direct exchanges are not available, our support team can explain the available return and replacement options.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@flexorasolutions.com.
We cannot guarantee cancellation once an order has entered fulfillment or shipment.
Cancellation Cutoff: [CONFIRM WHETHER CANCELLATION IS ALLOWED BEFORE SHIPMENT OR WITHIN A SPECIFIC TIMEFRAME.]
9. Consumer Rights
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.
10. Contact Information
For return or refund assistance:
Email: support@flexorasolutions.com
Phone: (609) 884-3033
Flexora
697 Townbank Road
[CITY], [STATE] [ZIP CODE]
United States